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FAQs

Which jewellery is best for daily wear?

For daily use, choose lightweight, minimal designs like studs, small hoops, simple chains, or subtle rings.

Can I exchange jewellery due to size issues?

Yes, size exchanges are available.

What if the jewellery doesn’t fit?

Please contact customer support for assistance.

Are bracelets and bangles adjustable?

Yes, all bracelets are adjustable.

How do I find my ring size?

All our rings are adjustable and can be resized easily.

How can I initiate a lifetime buyback request?

To initiate a buyback request, please contact our customer support team, who will guide you through the process.

Are there any deductions during buyback?

No, there are no deductions applied on the final buyback value. The final buyback value is calculated solely as: Jewellery weight (grams) × Current market price per gram of silver.

Does the current market price impact the buyback value?

Yes, the current market price of silver directly impacts the buyback value, as the calculation is based on the live silver rate.

How is the buyback value calculated?

The buyback value is calculated purely based on the weight of the jewellery (in grams) multiplied by the prevailing market price of silver per gram at the time of buyback.

What does lifetime buyback mean?

Lifetime buyback means you can sell your jewellery back to us at any time you choose, subject to applicable terms and conditions.

Do offers apply to all products?

Offers may apply to all products, subject to terms and conditions.

Are there benefits for repeat customers?

Yes, repeat customers receive exclusive discounts via a thank-you card.

How can I stay updated on offers?

Follow our website and social media channels.

Can I use multiple coupons on one order?

No, only one offer or coupon can be used per order.

How do I apply a coupon code?

Apply the coupon at checkout in the discount section.

What if my order shows delivered but I didn’t receive it?

Inform us within 24 hours. All deliveries are verified via OTP.

How can I contact customer support?

Call or WhatsApp us at 9910855890, or reach out via email.

What if I receive a damaged or incorrect product?

Please contact customer support and share a mandatory unboxing video.

Can I change my shipping address after placing an order?

Yes, address changes are possible before dispatch.

Do I need an account to place an order?

No, you can checkout as a guest or create an account.

Will the jewellery tarnish over time?

Our jewellery does not tarnish with proper care. Avoid contact with water, perfume, soap, and harsh chemicals.

What does the buyback warranty include?

Buyback warranty means you can sell your jewellery back to us at any time you choose, subject to applicable terms and conditions.

Is there any warranty on the jewellery?

Yes, we provide a lifetime buyback option.

Does the jewellery come with a certificate?

Yes, every product includes an authenticity / 925 purity certificate.

Is your jewellery made of genuine silver?

Yes, we offer hallmarked 925 sterling silver jewellery.

Are EMI or pay-later options available?

Currently, EMI and pay-later options are not available.

What if my payment is deducted but the order isn’t confirmed?

Please contact customer support and allow up to 24 hours for confirmation.

Can I cancel or modify my order?

Yes, orders can be cancelled or modified before dispatch.

Is Cash on Delivery available?

Yes, COD is available.

What payment methods do you accept?

We accept UPI, Cash on Delivery (COD), credit cards, debit cards, net banking, and wallets.

How will I receive my refund?

Refunds are issued in the form of a credit note.

Are any products not eligible for return or exchange?

Yes, Rakhi and silver coins are non-returnable, as they are sold for specific occasions.

How long does it take to receive a refund?

If approved, refunds are issued as a credit note within 7–14 business days.

Within how many days can I return or exchange my jewellery?

Returns or exchanges are considered only under the exceptional cases mentioned above.

What is your return and exchange policy?

We follow a strict no-refund policy. Exceptions may be made only in the following cases: 1) Product not received 2) Product lost in transit 3) Wrong product delivered (unboxing video required) 4) Product damaged during shipping (unboxing video required)

Is international shipping available?

Currently, international shipping is not available.

Do you deliver to all pin codes in India?

Yes, we deliver across all serviceable pin codes in India.

How long does delivery take?

Orders are delivered within 3–7 working days.

Are there any shipping charges?

No, shipping is completely free across India.

How can I track my order?

Once shipped, the tracking link will be shared via WhatsApp and email.

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Return & Refund Policy


**NOTE: DO NOT ACCEPT PARCELS IF THE SEAL IS BROKEN.**

 

At Zarkan, we are dedicated to offering our customers the best products. Each item is thoroughly inspected, checked for defects, and packaged with utmost care to ensure you love our products. However, there may be times when we do not have the product(s) you choose in stock or face inventory and quality check issues. In such cases, we may have to cancel your order. You will be notified in advance to avoid any inconvenience. If you have purchased via online payment (not Cash on Delivery), you will be refunded once our team confirms your request.

 

Order Cancellation

Physical Products
-> Orders can be cancelled only before the item is shipped
-> Orders already shipped cannot be cancelled

Refund Policy
No-Refund Policy
We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:

-> Product Not Received
-> If the product is lost in transit
-> If the wrong product is delivered (Unboxing Video Required)
-> If the product is damaged during shipping (Unboxing Video Required)

Refund Process (When Applicable)
If any refund is approved, the amount will be credited back in the form of Credit Note within 7-14 business days.

 

Refund/Return Not Applicable

Refund and Returns are not applicable on silver Coins and Rakhis.


Return Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:

Eligibility for Return
-> Returns are accepted only for defective, damaged, or incorrect products received.
-> The return request must be initiated within 24 hours of receiving the product.

Return Process
-> If your return request is approved, the replacement process will be initiated within 2-3 business days.
-> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.

Important Notes
-> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
-> We are not responsible for delays caused by external factors beyond our control.

We aim to make the return and replacement process as seamless as possible.

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