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For any suggestions, queries or complaints please contact us at

Email - support@Zarkan.co

Phone No. - +91-9910855890 -  Mon - Sat ( Time : 10:30 AM to 5:00 PM)

BIS HALLMARK No. :- HM/C-8190542319

Company Legal Name :- Gaenius Private Limited

CIN :- U52322HR2022PTC102272

Address :- Gaenius Private Limited, 2nd floor Ram rattan group Fatehpur Beri, Asola Delhi 110074.

 

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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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Return & Refund Policy

**NOTE: DO NOT ACCEPT PARCELS IF THE SEAL IS BROKEN.**

 

At Zarkan, we are dedicated to offering our customers the best products. Each item is thoroughly inspected, checked for defects, and packaged with utmost care to ensure you love our products. However, there may be times when we do not have the product(s) you choose in stock or face inventory and quality check issues. In such cases, we may have to cancel your order. You will be notified in advance to avoid any inconvenience. If you have purchased via online payment (not Cash on Delivery), you will be refunded once our team confirms your request.

 

Return & Exchange Policy

 

As with any shopping experience, terms and conditions apply to transactions at Zarkan. By placing an order or making a purchase at Zarkan, you agree to the terms set forth below along with our policy.

 

We offer a hassle-free 30-day refund or exchange policy for items that have lost their rhodium or shine. However, this does not apply to personalised jewellery, festive products, coins, and god pendants and idols, Silver Chain, except in cases of defective or counterfeit products.

 

Return requests for damaged, empty parcels, short shipments, wrong products, etc., will only be entertained if the return request is sent within 24 to 48 hours of receiving the product.

 

For Empty Parcel, Short Shipment, or Damaged Product:

- Record and send a 360-degree unboxing video of the product package.

- The video should be a single video with no cuts or edits.

- The video should clearly show that the product was damaged on delivery.

- Videos made after opening the package will not be eligible for replacement, refund, or exchange.

- Without an unboxing video for the above-mentioned cases, your return request will not be entertained.

 

For Size Issues/Discomfort:

- All our rings are adjustable and can be adjusted to any finger size. If there is a size issue or discomfort, the return should be claimed within 24 - 48 hours of receiving the product.

 

All products can only be returned for store credit note/replacement. This means that you can buy products from us for the amount that is to be returned to you, but you will not receive cash back. All returns will be accepted against the original order only once. Returns will not be accepted for any previous exchanges. Store credits are valid for a lifetime and can be used anytime.

 

Refunds are only applicable in the case of damaged products, wrong products, or articles with missing items or accessories. To ensure your request is processed without any hiccups, kindly share a 360-degree unpacking video of the product for us to ascertain the facts of your claim. In the case of a wrong product delivered, we will process your refund to the source account.



Return and Exchange Process

 

  1. **Initiation**: To replace or exchange an item, please email us at support@zarkan.co or call/WhatsApp us at +91-9910855890.
  2. **Pickup**: Our pickup partners will reverse pick up your order within 3 working days from the day of booking the return.
  3. **Processing**:

   - We receive returned products in 15-20 days. Your patience is appreciated.

   - All replacement orders will be created and shipped out within 48-72 hours of receiving the returned product in the warehouse.

   - Once the return pick-up is delivered to us, we will take 72 hours to process your refund in the form of store credit (a coupon code will be sent via email/WhatsApp). If you do not receive the credit note within the specified time, kindly contact us.

 

Zarkan is responsible for return shipping costs only for store credit notes and replacements. Every return shipment is paid by Zarkan, even if the item didn’t have free shipping initially. In areas that are unserviceable, Zarkan will pay for shipping charges up to Rs. 100 as a credit note for empty parcels, short shipments, or damaged products. Customers can then self-ship it to the warehouse address mentioned on the shipping label.

 

Warranty

 

We provide a warranty against manufacturing defects on all our products, subject to the product being used within the scope of jewelry care instructions. Any mishandling or deliberate exposure to water, perfumes, and other chemicals may result in the claim not being entertained.

 

The Zarkan warranty covers only product plating issues, including:

- Change in product color

- Significant loss of shine in product color

- Blackening of the product

 

**6-Month Warranty**: After 30 days and within 6 months, replacements are provided if the rhodium-plated material gets worn out and loses its shine.

 

Note: The warranty is not applicable for gold and rose gold colored items or differently colored items in all hallmarked silver jewelry

 

Exceptional Refund Policy

While Zarkan does not generally provide refunds, we understand that there may be exceptional circumstances involving dissatisfied customers. In rare cases where a refund is deemed necessary, the following conditions will apply:

  • Refunds will be processed after deducting applicable logistics and commercial charges.
  • A minimum deduction of Rs. 200 will be applied to cover costs such as shipping, handling, and any other relevant expenses incurred by Zarkan.
  • The final refund amount, after deductions, will be communicated to the customer before processing.

This policy ensures that while we strive to maintain our standard no-refund policy, we remain flexible and fair in exceptional cases.

 

Delivery Guarantee

 

The delivery guarantee is subject to the terms and conditions of the courier company. Any inconsistencies in the name or address will result in the non-delivery of the product.

 

Your Consent

 

By using our website, registering an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.

 

Changes to Our Return & Refund Policy

 

Should we update, amend, or make any changes to this document to accurately reflect our service and policies, the changes will be prominently posted here. If you continue to use the service, you will be bound by the updated Return & Refund Policy. If you do not agree to this or any updated Return & Refund Policy, you can delete your account.

 

Personal Notes|Notes

If a customer wishes to include a personalized note with their order, they must contact our customer support team directly prior to dispatch."

 

Contact Us

 

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us to discuss any issues you are experiencing with our product.

 

- **Email**: support@zarkan.co

- **Phone**: +91-9910855890

- **Hours**: Mon - Sat (10:30 AM to 5:00 PM)

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