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925 SILVER , BIRTHDAY GIFT , BRACELETS , GIFT IDEAS , SILVER JEWELLERY , SILVER RINGS , VALENTINES DAY

6 Reasons to Buy a Convertible Ring Bracelet

Posted by ZARKAN JEWELLERY

6 Reasons to Buy a Convertible Ring Bracelet

As a fashion-forward individual, you know that accessorising your wardrobe with the right pieces can make all the difference in completing the perfect look. One great accessory that has been gaining popularity in recent years is a convertible ring bracelet. Here are 5 reasons why you should invest in this versatile piece of jewellery.  1. Versatility The best feature of the convertible ring bracelet is its versatility. You can wear it as a ring or a bracelet, depending upon your outfit and personal preferences. It not only makes it versatile, but also makes it a great investment as you’re practically...

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925 SILVER , GIFT IDEAS , JEWELLERY SETS , SILVER JEWELLERY

Sterling Silver Jewellery Inspired by Kiara Advani’s Wedding Look

Posted by ZARKAN JEWELLERY

Sterling Silver Jewellery Inspired by Kiara Advani’s Wedding Look
After seeing Kiara Advani’s wedding look where she adorned a beautiful heavy jewellery set studded with gorgeous green emeralds, we are all in awe. Are you wondering where to shop for green stone jewellery that doesn’t burn a hole in your pocket? Well, wait no more, as this blog post lists 5 jewellery sets inspired by Kiara’s look.
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925 SILVER , BIRTHDAY GIFT , BRACELETS , EARRINGS , GIFT IDEAS , SILVER JEWELLERY , SILVER RINGS , TOE RINGS , VALENTINES DAY

Best Occasions to Gift Sterling Silver Jewellery

Posted by ZARKAN JEWELLERY

Best Occasions to Gift Sterling Silver Jewellery
Sterling silver jewellery is a timeless and elegant gift that is perfect for any occasion. Whether you are looking for a gift for a loved one, a friend, or a colleague, sterling silver jewellery is a great option that is sure to be appreciated. Here are some of the best occasions to gift sterling silver jewellery.
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925 SILVER , INVESTMENT , SILVER JEWELLERY

Understanding the Different Types of Silver Alloys

Posted by ZARKAN JEWELLERY

Understanding the Different Types of Silver Alloys
Silver is a precious metal that is bright, shiny, and affordable, making it a great choice for those looking to add a touch of luxury to their lives. However, not all silver is created equal, and it is important to understand the different types of silver alloys that are available.
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925 SILVER , SILVER JEWELLERY

Which Jewellery is Better: Sterling Silver or Stainless Steel?

Posted by ZARKAN JEWELLERY

Which Jewellery is Better: Sterling Silver or Stainless Steel?

Sterling silver jewellery has a beautiful, classic look and can be bought in a variety of styles and designs. From delicate necklaces to bold earrings and rings, the options are endless when it comes to sterling silver jewellery. But why is it better than stainless steel jewellery?  Jewellery is a popular fashion accessory among people of all ages, and there are various types of metals used to make this kind of accessory. Two of the most popular metals in particular are sterling silver and stainless steel. Both metals have their respective advantages and disadvantages, and the following comparison will analyse...

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925 SILVER , BRACELETS , GIFT IDEAS , SILVER JEWELLERY , VALENTINES DAY

The Timeless Appeal of Silver Bracelets

Posted by ZARKAN JEWELLERY

The Timeless Appeal of Silver Bracelets

Silver jewellery has adorned the wrists of people for thousands of years. From Ancient Egyptians to modern-day fashionistas, silver has been appreciated for its unique properties. In particular, silver bracelets have maintained their classic appeal throughout the ages. Bracelets have been worn by many cultures throughout history, often with deep and symbolic meanings. 

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925 SILVER , SILVER JEWELLERY

Silver vs White Gold: All You Need to Know

Posted by ZARKAN JEWELLERY

Silver vs White Gold: All You Need to Know
Silver and white gold jewellery are two popular metal choices for those looking for a precious metal for their jewellery. While both metals have a similar appearance, they have several differences in terms of their composition, durability, and price.
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925 SILVER , SILVER JEWELLERY , TOE RINGS

Toe Rings: The Fashionable Jewellery for Your Feet

Posted by ZARKAN JEWELLERY

Toe Rings: The Fashionable Jewellery for Your Feet
Toe rings come in a variety of styles, designs, and materials. From simple, dainty bands to intricately designed and embellished pieces, there is a toe ring for every taste and style. Some of the most popular materials used to make toe rings include silver, gold, titanium, stainless steel, and other precious metals.
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925 SILVER , SILVER JEWELLERY

All You Need to Know About 925 Silver

Posted by ZARKAN JEWELLERY

All You Need to Know About 925 Silver
If you’ve ever shopped for silver jewellery, you’ve likely come across the term “925 silver.” But what does it mean and why is it so commonly used in jewellery making? In this blog post, we’ll dive into the details of 925 silver and explain why it’s become a popular choice for jewellery enthusiasts around the world.
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Return & Refund Policy

**NOTE: DO NOT ACCEPT PARCELS IF THE SEAL IS BROKEN.**

 

At Zarkan, we are dedicated to offering our customers the best products. Each item is thoroughly inspected, checked for defects, and packaged with utmost care to ensure you love our products. However, there may be times when we do not have the product(s) you choose in stock or face inventory and quality check issues. In such cases, we may have to cancel your order. You will be notified in advance to avoid any inconvenience. If you have purchased via online payment (not Cash on Delivery), you will be refunded once our team confirms your request.

 

Return & Exchange Policy

 

As with any shopping experience, terms and conditions apply to transactions at Zarkan. By placing an order or making a purchase at Zarkan, you agree to the terms set forth below along with our policy.

 

We offer a hassle-free 30-day refund or exchange policy for items that have lost their rhodium or shine. However, this does not apply to personalised jewellery, festive products, coins, and god pendants and idols, Silver Chain, except in cases of defective or counterfeit products.

 

Return requests for damaged, empty parcels, short shipments, wrong products, etc., will only be entertained if the return request is sent within 24 to 48 hours of receiving the product.

 

For Empty Parcel, Short Shipment, or Damaged Product:

- Record and send a 360-degree unboxing video of the product package.

- The video should be a single video with no cuts or edits.

- The video should clearly show that the product was damaged on delivery.

- Videos made after opening the package will not be eligible for replacement, refund, or exchange.

- Without an unboxing video for the above-mentioned cases, your return request will not be entertained.

 

For Size Issues/Discomfort:

- All our rings are adjustable and can be adjusted to any finger size. If there is a size issue or discomfort, the return should be claimed within 24 - 48 hours of receiving the product.

 

All products can only be returned for store credit note/replacement. This means that you can buy products from us for the amount that is to be returned to you, but you will not receive cash back. All returns will be accepted against the original order only once. Returns will not be accepted for any previous exchanges. Store credits are valid for a lifetime and can be used anytime.

 

Refunds are only applicable in the case of damaged products, wrong products, or articles with missing items or accessories. To ensure your request is processed without any hiccups, kindly share a 360-degree unpacking video of the product for us to ascertain the facts of your claim. In the case of a wrong product delivered, we will process your refund to the source account.



Return and Exchange Process

 

  1. **Initiation**: To replace or exchange an item, please email us at support@zarkan.co or call/WhatsApp us at +91-9910855890.
  2. **Pickup**: Our pickup partners will reverse pick up your order within 3 working days from the day of booking the return.
  3. **Processing**:

   - We receive returned products in 15-20 days. Your patience is appreciated.

   - All replacement orders will be created and shipped out within 48-72 hours of receiving the returned product in the warehouse.

   - Once the return pick-up is delivered to us, we will take 72 hours to process your refund in the form of store credit (a coupon code will be sent via email/WhatsApp). If you do not receive the credit note within the specified time, kindly contact us.

 

Zarkan is responsible for return shipping costs only for store credit notes and replacements. Every return shipment is paid by Zarkan, even if the item didn’t have free shipping initially. In areas that are unserviceable, Zarkan will pay for shipping charges up to Rs. 100 as a credit note for empty parcels, short shipments, or damaged products. Customers can then self-ship it to the warehouse address mentioned on the shipping label.

 

Warranty

 

We provide a warranty against manufacturing defects on all our products, subject to the product being used within the scope of jewelry care instructions. Any mishandling or deliberate exposure to water, perfumes, and other chemicals may result in the claim not being entertained.

 

The Zarkan warranty covers only product plating issues, including:

- Change in product color

- Significant loss of shine in product color

- Blackening of the product

 

**6-Month Warranty**: After 30 days and within 6 months, replacements are provided if the rhodium-plated material gets worn out and loses its shine.

 

Note: The warranty is not applicable for gold and rose gold colored items or differently colored items in all hallmarked silver jewelry

 

Exceptional Refund Policy

While Zarkan does not generally provide refunds, we understand that there may be exceptional circumstances involving dissatisfied customers. In rare cases where a refund is deemed necessary, the following conditions will apply:

  • Refunds will be processed after deducting applicable logistics and commercial charges.
  • A minimum deduction of Rs. 200 will be applied to cover costs such as shipping, handling, and any other relevant expenses incurred by Zarkan.
  • The final refund amount, after deductions, will be communicated to the customer before processing.

This policy ensures that while we strive to maintain our standard no-refund policy, we remain flexible and fair in exceptional cases.

 

Delivery Guarantee

 

The delivery guarantee is subject to the terms and conditions of the courier company. Any inconsistencies in the name or address will result in the non-delivery of the product.

 

Your Consent

 

By using our website, registering an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.

 

Changes to Our Return & Refund Policy

 

Should we update, amend, or make any changes to this document to accurately reflect our service and policies, the changes will be prominently posted here. If you continue to use the service, you will be bound by the updated Return & Refund Policy. If you do not agree to this or any updated Return & Refund Policy, you can delete your account.

 

Contact Us

 

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us to discuss any issues you are experiencing with our product.

 

- **Email**: support@zarkan.co

- **Phone**: +91-9910855890

- **Hours**: Mon - Sat (10:30 AM to 5:00 PM)

      Thanks for contacting us. We'll get back to you as soon as possible.

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